Privacy Policy

Last updated: August 2026


Moondarra Cruises respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, book a cruise, or otherwise interact with Moondarra Cruises.

1. What information do we collect?

Depending on how you interact with us, we may collect information such as:

  • Your name
  • Contact details, including email address and telephone number
  • Booking details, including the number of guests and selected tour
  • Accommodation and pickup details where required for our included transfer service
  • Payment and transaction information
  • Information you provide when making an enquiry or contacting us
  • Information relevant to accessibility or special requirements where you voluntarily provide it
  • Information about how you use our website, including IP address, browser type, device information, and website activity
  • We only collect information that is reasonably necessary for our business activities and to provide our services.

2. How do we collect your information?

We may collect personal information when you:

  • Make a booking through our website or booking platform
  • Contact us by phone, email or social media
  • Complete an enquiry or contact form
  • Subscribe to receive marketing or promotional information
  • Visit or interact with our website
  • Provide information to us in person

Where possible, we collect information directly from you.

3. Why do we collect your information?

We use your personal information to:

  • Process and manage your cruise booking
  • Arrange accommodation pickup and return transfers
  • Contact you about your booking
  • Provide information about changes, cancellations, or weather-related operational matters
  • Respond to enquiries
  • Process payments and provide booking confirmations
  • Improve our services and customer experience
  • Manage our business operations
  • Send promotional or marketing information where you have agreed to receive it
  • Meet our legal, safety and regulatory obligations

We will not use your personal information for purposes unrelated to our business without your consent unless we are required or authorised to do so by law.

4. Booking and payment information

When you make a booking, some of your personal information may be collected and processed through our third-party booking and payment providers.

These providers may have their own privacy policies and terms governing how they handle your information.

We do not generally have access to or store your full payment card details.

5. Sharing your information

We may provide relevant personal information to trusted third parties where it is necessary to operate our business or provide your booking.

This may include:

  • Our booking and reservation provider
  • Payment processing providers
  • Transport providers assisting with guest transfers
  • Technology, website and hosting providers
  • Professional advisers where necessary
  • Government authorities or emergency services where required or authorised by law

We only provide information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

6. Overseas disclosure

Some of the third-party services we use to operate our website, bookings, payments or communications may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and to manage personal information appropriately.

Because the providers we use may change over time, please contact us if you would like further information about the countries in which particular service providers may operate.

7. Marketing communications

If you choose to subscribe to our newsletters or promotional communications, we may use your contact details to send you information about Moondarra Cruises, new experiences, special offers and relevant tourism information.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

We will not send you marketing communications where you have asked us not to.

8. Website cookies and analytics

Our website may use cookies and similar technologies to help the website function, understand how visitors use our website and improve the online experience.

We may use website analytics and other technology services to understand general website traffic and visitor behaviour.

Cookies may collect information such as your browser type, device information, pages visited and general website activity.

You can adjust your browser settings to manage or disable cookies. Some website functions may not operate correctly if certain cookies are disabled.

9. How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically using secure systems provided by us or our service providers.

No online transmission or storage system can be guaranteed to be completely secure. If we become aware of a data breach involving your personal information, we will respond in accordance with our legal obligations.

10. How long do we keep your information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting our legal, accounting, insurance and business record-keeping obligations.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

11. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We will respond to your request within a reasonable period and in accordance with applicable privacy requirements.

12. Privacy complaints

If you believe we have not handled your personal information appropriately, we encourage you to contact us first so we can investigate and address your concern.

Please contact:

Moondarra Cruises
Email: info@moondarracruises.com.au

Phone: 0417 777 520
Postal address: 38 Ryan Road, Mount Isa 4825

We will acknowledge and investigate your complaint and aim to resolve it as quickly as reasonably possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or privacy obligations.

The latest version will always be published on our website.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Moondarra Cruises
Mount Isa, Queensland
Email: info@moondarracruises.com.au
Phone: 0417 777 520

 

Our commitment to your privacy

We value the trust our guests place in us. Your information is provided to help us deliver a safe, enjoyable and seamless Moondarra Cruises experience — from booking your cruise through to getting you home again.